Desi99 Terms and Conditions of Use

1 Introduction & Consent

These Terms and Conditions ("Terms") apply to the Desi99 platform (desi99.app) and all of its services. By registering or using Desi99, you are deemed to have fully accepted these Terms.

Desi99 is a licensed online Sports Betting and gaming platform designed specifically for Bangladeshi users. We are committed to providing a safe, transparent, and responsible betting environment.

If you do not agree with any part of these Terms, please refrain from using Desi99. For any questions, feel free to contact us.

2 Eligibility & Registration

To open an account and use our services on Desi99, you must meet the following requirements:

• You must be at least 18 years must be.
• All information provided at the time of registration must be truthful, accurate, and complete.
• You do not reside in any country or region where online betting is completely prohibited.
• You do not have any existing active or previously closed Desi99 account.
• You are registering for yourself, not on behalf of anyone else.

KYC Verification Process

After registering with Desi99, you will be required to complete an identity verification (Know Your Customer — KYC) process. This may involve submitting a copy of your National ID (NID), passport, or birth certificate. KYC verification must be completed before any withdrawal can be processed.

Desi99 may request additional verification documents at any time. Refusing to provide them or submitting false information may result in account suspension or closure.

3 Account Management

Your Desi99 account is strictly personal. Sharing or transferring it to another person is not permitted.

Password & Security

Keeping your login credentials secure is your responsibility. Use a strong password and update it regularly. Enabling two-factor authentication (2FA) adds an extra layer of protection to your account. If you notice any unauthorised access, contact us immediately.

Information Updates

If your personal details change (such as your phone number or address), please update them in your account settings. Desi99 is not responsible for any issues arising from outdated information.

Inactive Account

An account will be marked as inactive if there is no login or transaction activity for 12 consecutive months. A monthly maintenance fee may apply to inactive accounts. Please log in regularly to keep your account active.

4 Betting Rules

The following rules apply when placing bets on Desi99 and cover all bet types — Sports, Live, and Casino.

• Once a bet is confirmed, it cannot be changed or cancelled (except where a cash-out option is available).
• Desi99 reserves the right to void any bets placed at abnormal odds due to technical errors.
• Markets may close before a match or event begins — this is standard practice.
• If a match is postponed or cancelled, the bet will generally be refunded, though specific rules may vary depending on the sport.
• Bets placed by taking advantage of clearly incorrect odds or technical errors will be voided.

Maximum Win Limit

Maximum winnings on a single bet may be capped and will vary by market and event. VIP members are subject to higher limits. For more details, visit our VIP Visit the page.

5 Payments & Transactions

All financial transactions on Desi99 are governed by this section. For more details, visit our Payment Visit the page.

Deposit

• Minimum deposit amount: ৳200
• Maximum deposit limits are determined by your account level.
• Deposits must come from your own account — third-party deposits are not accepted.
• Deposits via bKash, Nagad, and Rocket are processed instantly.

Withdrawal

• Minimum withdrawal amount: ৳500
• Withdrawals can only be made from verified (KYC-completed) accounts.
• Withdrawals are typically processed within 30 minutes to 24 hours.
• Withdrawals must be made to the same payment method used for the original deposit.
• Withdrawals may be suspended and investigated in cases of suspicious activity.

Anti-Money Laundering

Desi99 follows international AML (Anti-Money Laundering) guidelines. Any unusual transaction patterns will trigger an account review, and the relevant authorities will be notified if necessary.

6 Bonuses & Promotions

Desi99 offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

Welcome Bonus

New members will receive up to a 100% Welcome Bonus on their first deposit. To cash out this bonus, the bonus amount must be wagered a minimum of 10x Wagering is required. The wagering requirement must be met within 30 days of receiving the bonus.

General Bonus Terms

• Each user may claim any bonus offer once only.
• Bets placed with bonus funds must have minimum odds of 1.5.
• Withdrawing before the wagering requirements are met will result in the bonus being forfeited.
• Desi99 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse or fraudulent activity is detected, the account will be closed.

7 Responsible Gaming

Desi99 believes that betting is a form of entertainment — it should never be treated as a source of income or a solution to financial problems. We are committed to helping our users build healthy betting habits.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Loss Limit: You can set your own cap on how much you are willing to lose within a given time period.
• Self-Exclusion: You can exclude yourself from betting for a set period of time whenever you need to.
• Reality Check: You will receive session time reminders at regular intervals.

If you run into any issues with betting or need assistance, please contact our Responsible Gaming Visit the page.

8 Prohibited Activities

The following activities are strictly prohibited on Desi99. Violations may result in account suspension and forfeiture of balance:

• Creating or operating multiple accounts.
• Registering with false or fabricated information.
• Abusing or manipulating the bonus system.
• Hacking or gaining unauthorized access to another user's account.
• Placing bets using match-fixing arrangements or insider information.
• Engaging in money laundering or any illegal financial activity.
• Attempting to interfere with Desi99's software or systems.
• Using automated bots or scripts to place bets.

9 Privacy & Data Protection

Protecting your personal data is extremely important to us. Desi99 never sells your information to third parties. Your data is used solely for service delivery, KYC verification, and compliance with legal obligations.

To read our full Privacy Policy, Privacy Policy Visit the page.

10 Intellectual Property & Copyright

The website, app, logo, content, design, and software of Desi99 are fully protected under Desi99's intellectual property rights. Copying, reproducing, or using them for commercial purposes without prior permission is strictly prohibited.

Prior written permission must be obtained before using Desi99's brand name, trademarks, or logo.

11 Limitation of Liability

Desi99 is not liable for the following:

• If a bet is not confirmed due to an internet connection issue or device problem.
• In the event of delays or errors caused by third-party services (payment gateways).
• If account information is compromised due to user negligence.
• In the event of unexpected technical issues that temporarily disrupt the service.

However, where any loss is caused by our own error, we are committed to resolving it to the best of our ability.

12 Account Suspension or Closure

Desi99 may suspend or permanently close an account without prior notice in the following circumstances:

• Any violation of these Terms and Conditions.
• Fraudulent or deceptive activity.
• Use of a false identity or fraudulent documents.
• Legal obligations or directives from regulatory authorities.

You may also close your account at any time by contacting Customer Support. Any pending withdrawals will be processed before closure, though any bonus balance will be forfeited.

13 Right to Amend Terms

Desi99 reserves the right to modify, amend, or update these Terms and Conditions at any time. For significant changes, users will be notified in advance via email or through the platform.

Continuing to use Desi99 after any changes have been made will be taken as your acceptance of the updated Terms and Conditions. We recommend checking this page regularly to stay informed.

14 Contact & Support

If you have any questions or feedback regarding these Terms and Conditions, please get in touch with us:

• Email: support@desi99.app
• Live Chat: Available directly on the platform (24/7)
• FAQ: our FAQ page View

Our customer care team provides support in Bangla and typically responds within 24 hours.